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Troubleshooting PDFs
If you are using Internet Explorer or AOL, you may get a blank page when
you try to open a PDF file.
This problem occurs when Adobe Reader opens inside your browser window
rather than in an Adobe window. There are two ways to solve this problem.
Save the PDF file
- Hold your mouse over the link to the PDF file
- Right click
- Choose Save Target As in the pop-up menu
- In the Save As dialog box, select a location on your hard drive, and then
click Save
- Start Adobe Reader
- Open the file you have just saved.
Re-configure your Adobe
- Exit from Internet Explorer or AOL
- Start Adobe Reader
- Choose Edit > Preferences > Internet
- Deselect Display PDF in Browser
- Click OK, and then exit from Adobe Reader
- Restart Internet Explorer or AOL.
Note
The next time you select a link to a PDF file in Internet Explorer or AOL, a dialog
box will prompt you to specify what to do with the file.
- If you select "Open this file from its current location," your browser will open
the PDF file in a separate Adobe window. You will have to go back to your
browser window to go to other items on the Internet.
- If you select "Save this file to disk," your browser will save the PDF file to
your hard disk, from where you can open it later.
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